Frequently asked questions

How do I choose the best photo for my figure?

High-resolution, front-facing photos with clear lighting work best. Avoid heavy filters or shadows so our artists can capture your exact features.

Can I change my photo after placing an order?

You have 24 hours after placing your order to change your photo.

What materials are used?

We use premium, high-density resin that provides a heavy, high-quality feel. Each figure is finished with professional-grade, non-fade paints.

What if my figure arrives broken?

Don't worry! If your figure is damaged during transit, please reach out to us through our Contact Us page within 48 hours with photos of the damage.