Frequently asked questions
How do I choose the best photo for my figure?
How do I choose the best photo for my figure?
High-resolution, front-facing photos with clear lighting work best. Avoid heavy filters or shadows so our artists can capture your exact features.
Can I change my photo after placing an order?
Can I change my photo after placing an order?
You have 6 hours after placing your order to change your photo. After that, our design team begins the 3D modeling process.
How long does it take to receive my Mono Figure?
How long does it take to receive my Mono Figure?
Since each piece is uniquely handcrafted, the entire process (design, 3D printing, hand-painting, and quality control) takes about 2-4 weeks. Shipping usually takes an additional 5-12 business days.
What materials are used?
What materials are used?
We use premium, high-density resin that provides a heavy, high-quality feel. Each figure is finished with professional-grade, non-fade paints.
Are these figures 100% realistic?
Are these figures 100% realistic?
Our figures are "artistic interpretations." While we strive for extreme detail using AI and artisan hands, please expect a unique, handcrafted charm rather than a factory-made 1D replica.
What if my figure arrives broken?
What if my figure arrives broken?
Don't worry! If your figure is damaged during transit, please reach out to us through our Contact Us page within 48 hours with photos of the damage.
Can I return a custom figure?
Can I return a custom figure?
Because each Mono Figure is custom-made for you, we cannot accept returns for a change of mind. However, your satisfaction is our priority, and we will work with you to resolve any issues.